Terms of conditions and Privacy policy
(updated latest at 7-11-2024)
Terms and Conditions for LinkanMedia (Nils Lindstedt)
Welcome to LinkanMedia! These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and “Lindstedt, Nils” ("LinkanMedia", "we", "us", "our"). By accessing or using our website, including interacting with our AI chatbot or calling our AI-driven phone system, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. General Conditions
LinkanMedia provides AI-powered services to help businesses automate customer interactions, including scheduling appointments, qualifying leads, and managing customer inquiries through AI-driven bots and automated phone systems. By using our AI chatbot or calling the phone number listed on our website, you consent to the collection, processing, and use of your personal information as described in these Terms and in accordance with our Privacy Policy.
2. Information Collection
When you interact with our services, we collect information necessary to provide our services effectively. This includes but is not limited to:
Personal Information: Information such as your name, phone number, email address, and any details you provide while interacting with our AI chatbot or during phone conversations.Conversation Data: Text and audio data from your interactions with our AI chatbot and phone system, which may be recorded for quality assurance, service improvements, and for meeting your request (e.g., booking an appointment or answering inquiries).Technical Data: Information such as your IP address, browser type, operating system, and referring website that may be automatically collected during your interaction with our website.
By providing this information, you give us permission to store and use it for the purposes of delivering services to you.
3. Use of AI Technology
Our services utilize advanced AI systems to automate customer interactions. This includes:
AI Chatbot: Our chatbot is designed to answer questions, book appointments, and qualify leads based on your input.AI Phone System: Calls made to the phone number on our website will be answered by our AI, which can provide information, schedule appointments, and handle general inquiries.
By using these AI-powered systems, you acknowledge that you are interacting with AI technology and not a human representative. You also understand that your conversations may be recorded, analyzed, and processed by AI to improve the service experience.
4. Consent to Communication
By contacting us via our website, AI chatbot, or phone system, you agree to receive communications from LinkanMedia. This may include:
Automated Messages and Calls: You consent to being contacted via automated messages, including emails, texts, or phone calls initiated by our AI systems, based on the information you provide during your interaction.Opting Out: You may opt-out of receiving future communications at any time by notifying us through the contact details provided on our website or by following the unsubscribe instructions in any automated communication.
5. Data Protection and Privacy
LinkanMedia is committed to protecting your personal data and privacy. All personal information collected is handled in accordance with our Privacy Policy and relevant data protection laws. We ensure that your data is stored securely and only accessed by authorized personnel for the purposes of fulfilling the services you requested.
6. Third-Party Services
In some cases, we may use third-party service providers to assist in the processing of data, automation of services, or storage of information. By using our services, you agree that your information may be shared with these third parties, provided they comply with applicable data protection regulations and safeguard your personal data.
7. Limitation of Liability
While we strive to provide accurate and reliable services, LinkanMedia is not responsible for any damages, losses, or inconveniences caused by the use or inability to use our services. Our AI systems are designed to offer the best possible solutions, but we do not guarantee the completeness, accuracy, or timeliness of the information provided.In no event shall LinkanMedia or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from or in any way connected with the use of our AI chatbot or phone system, even if advised of the possibility of such damages.
8. User Responsibilities
As a user of LinkanMedia’s services, you agree to:
Provide accurate and complete information when interacting with our AI chatbot or phone system.Refrain from using our services for any illegal, unethical, or abusive activities.Acknowledge that your interaction with AI systems does not establish any legal, medical, financial, or personal advice relationship unless explicitly stated.
9. Modification of Terms
LinkanMedia reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website, and continued use of our services following any such updates will constitute acceptance of the new Terms.
10. Governing Law
These Terms and any disputes arising from the use of LinkanMedia’s services are governed by the laws of Sweden, without regard to its conflict of law provisions. Any legal action must be brought before the appropriate courts of Sweden.
11. Contact Information
If you have any questions about these Terms or wish to opt-out of communications, please contact us at:LinkanMedia
Website: www.linkanmedia.co
Email: [email protected]
Phone: +46762300419By continuing to use our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Privacy Policy for LinkanMedia (Nils Lindstedt)
At “Lindstedt, Nils” ("LinkanMedia", "we", "us", "our"), protecting your privacy and handling your personal data responsibly is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, AI chatbot, and AI-driven phone system, in compliance with the EU General Data Protection Regulation ("GDPR"). By using our services, you consent to the practices described in this policy.
1. Data Controller
“Nils Lindstedt”, registered in Sweden, acts as the data controller for your personal data collected through our website and services. As the data controller, we are responsible for determining the purposes and means of processing your personal data in compliance with the GDPR.
2. What Data We Collect
We collect personal data when you interact with our website, AI chatbot, and AI-driven phone system. The types of personal data we may collect include:
Personal Identifiers: This includes information such as your name, email address, phone number, and any other details you voluntarily provide while interacting with our services.Communication Data: We collect messages, audio recordings, and transcripts of your conversations with our AI systems (both chatbot and phone interactions) to fulfill your requests (e.g., appointment bookings, answering queries).Technical Data: Automatically collected data such as your IP address, device type, browser information, operating system, and browsing behavior on our website (e.g., pages visited, time spent).Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website, as explained in our Cookie Policy.
3. Purpose of Data Collection
Under the GDPR, we must have a legal basis for processing your personal data. We process your data for the following purposes, based on one or more of the following legal grounds: contractual necessity, legitimate interests, consent, and compliance with legal obligations.
Service Provision: To provide, manage, and improve our services, including answering inquiries, booking appointments, and handling customer support.Legal Basis: Contractual necessity – processing is required to fulfill our obligations to you as a service user.Service Improvements: To improve our AI chatbot and phone system’s accuracy and effectiveness by analyzing conversation data.Legal Basis: Legitimate interests – improving our services to enhance user experience.Marketing and Communication: With your explicit consent, we may send you promotional messages, newsletters, and offers related to our services.Legal Basis: Consent – you may withdraw your consent at any time.Legal Compliance: To meet legal obligations, resolve disputes, and enforce our agreements.Legal Basis: Compliance with legal obligations – processing is necessary for compliance with EU laws or other regulations.
4. Data Sharing
We only share your personal data under specific circumstances and with third parties that comply with GDPR requirements:
Service Providers: We may share your data with trusted third-party service providers (e.g., cloud storage, communication platforms) who assist us in delivering and improving our services. These providers act as data processors under GDPR and are required to protect your personal data according to applicable regulations.Legal Obligations: We may disclose your personal data to governmental authorities or third parties if required by law or in response to lawful requests for information.Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your data to the new owners as part of the business transaction, ensuring it remains protected as per GDPR standards.
5. International Data Transfers
As part of our operations, your personal data may be transferred to and stored in countries outside of the European Economic Area ("EEA"). We ensure that any transfer of data outside the EEA is conducted with adequate safeguards in place, such as standard contractual clauses approved by the European Commission or reliance on providers who comply with the EU-U.S. Data Privacy Framework or other equivalent mechanisms.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and the services you have requested. Once your data is no longer required, we will securely delete or anonymize it.
7. Your GDPR Rights
Under the GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us at the details provided in section 10 of this Privacy Policy. Your rights include:
Right to Access: You have the right to request access to the personal data we hold about you and obtain a copy.Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal obligations.Right to Restriction of Processing: You may request that we limit the processing of your personal data under certain conditions.Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.Right to Object: You can object to the processing of your personal data in certain circumstances, including direct marketing and profiling based on legitimate interests.Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.Right to Lodge a Complaint: If you believe we are processing your personal data in violation of the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in your EU country of residence or where the alleged infringement occurred.
8. Data Security
We implement strict security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Personal data is encrypted both in transit and at rest to ensure its confidentiality.Access Controls: Only authorized personnel with a legitimate need to know have access to personal data.Monitoring: We regularly review our data processing practices and security protocols to identify and mitigate potential risks.
Despite our best efforts, no security system is entirely foolproof. If a data breach occurs, we will notify affected individuals and relevant authorities in accordance with GDPR requirements.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to personalize your experience on our website, gather usage statistics, and improve our services. For more information, please refer to our Cookie Policy.You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
10. Call Recording and Monitoring
When you contact us through our website, phone number, or other communication channels, we may record and monitor those conversations for quality assurance, training, and operational purposes. By engaging with us via these methods, you acknowledge and consent to such recording and monitoring. If you do not wish for your calls to be recorded, please inform us at the start of the conversation or use other methods of communication.
11. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors without appropriate parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or comply with legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly. If we make significant changes, we will notify you by email or through a notice on our website.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at LinkanMedia
Website: www.linkanmedia.co
Email: [email protected]
Phone: (+46)762300419By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data in compliance with GDPR.